Thank you for stopping by the Smyrna Slammers online fan gear portal, powered by Innovative Marketing & Design's, FAQ section! If you have a question that is not listed here, please email us for an answer to orders@innovativemarketinganddesign.com. We will reply within 24 working hours.
HOW LONG IS THIS FUNDRAISING WEB PORTAL AVAILABLE?
The Smyrna Slammers rundraising page for the local team is available from 11/6/2024 to 11/21/2024. All orders place during this time frame will be delivered to the team mother Amy Hicks on Demember 19th or earlier for distribution to the teams.
WHAT ARE THE "FRIENDLY ORDER REMINDERS" THAT ARE NOTED IN THE CHECKOUT PROCESS FOR ALL ORDERS?
This order is bound by all Frequently Asked Questions (FAQ’s) which are listed under the FAQ section of the header on this website.
Please double check your email address below in the “Billing Section” of this order. If you type your email incorrectly, you will NOT receive an order confirmation or a shipping confirmation.
Please double check, if you have set up a user name and password for this website, that the email address you used is correct or you will not receive any communication in return from the website.
All correspondence on your order will come from orders@innovativemarketinganddesign.com. Please add us to your safe sender list.
Your order if charged to a credit card will be shipped by INNOVATIVE MARKETING AND DESIGN, the power behind the Smyrna Slammers online fan gear portal.
WILL I RECEIVE A TRACKING NUMBER FOR MY ORDER?
Yes, you will receive a tracking number via email on the day your order ships.
The tracking number will be sent from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com. Please add both addresses to your safe sender list.
Many times our emails to you will go into spam. If you are using @gmail.com, @aol.com, @ymail.com, @hotmail.com, @bellsouth.net, and @yahoo.com please double check your spam filters and junk files from a DESKTOP computer for the best practices in locating emails that are trapped in the email system. We are not responsible for your email server nor your technical efforts to locate spam or junk emails. Our system sends all order tracking confirmations to your email on file when your account is set up.
IF MY ORDER IS RETURNED TO SENDER FOR NON-DELIVERY BY WWW.UPS.COM OR WWW.USPS.COM, WHAT WILL HAPPEN TO MY ORDER?
www.ups.com non pickup:
United Parcel Service, or UPS for short, will make every attempt to deliver your order. If you are not home to receive your order, UPS will place a call sticker on our door directing you to either A) an access point for pickup or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH UPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the access point within 3 business days your package will be returned.
If you are not home when UPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid before your package is sent back. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
www.usps.com non pickup:
United States Postal Service, or USPS for short, will make every attempt to deliver your order. If you are not home to receive your order, USPS will place a call sticker in your mailbox directing you to either A) pickup your package at the nearest United States Postal Service Center or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH USPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the Unites States Postal Service Center within 7 business days your package will be returned.
If you are not home when USPS makes their next delivery attempt, and the number of attempts exceeds 3, your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up, a $25.00 return and retrieval fee will need to be paid before your package is sent back. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
WHAT IF I AM NOT HOME TO RECEIVE MY ORDER? WHAT HAPPENS TO IT?
www.ups.com non pickup:
United Parcel Service, or UPS for short, will make every attempt to deliver your order. If you are not home to receive your order, UPS will place a call sticker on our door directing you to either A) an access point for pickup or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH UPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the access point within 3 business days your package will be returned.
If you are not home when UPS makes their next delivery attempt, and the number of attempts exceeds 3, your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up, a $25.00 return and retrieval fee will need to be paid before your package is sent back. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
www.usps.com non pickup:
United States Postal Service, or USPS for short, will make every attempt to deliver your order. If you are not home to receive your order, USPS will place a call sticker in your mailbox directing you to either A) pickup your package at the nearest United States Postal Service Center or B) will make another attempt to deliver your package the next day.
IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH USPS.COM ON YOUR ORDER.
Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.
If an order is not picked up at the Unites States Postal Service Center within 7 business days your package will be returned.
If you are not home when USPS makes their next delivery attempt, and the number of attempts exceeds 3, your package will be returned.
If your package is returned to our warehouse for non-delivery or non-pick up, a $25.00 return and retrieval fee will need to be paid before your package is sent back. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.
WHAT HAPPENS IF MY PACKAGE IS LEFT AT MY FRONT DOOR AND IT IS NOT THERE WHEN I GET HOME?
You are responsible for your order at the time it ships from our warehouse or office locations.
All order packages ship either www.ups.com or www.usps.com.
A tracking number is sent to you within 24 hours of shipment of your order.
Please check your spam and or junk folder if you do not see your tracking number or order confirmation.
If either www.ups.com or www.usps.com delivers your package or leaves it unattended at your delivery location; you must be in touch with the carrier to resolve any issues with shipment.
If you find that either www.ups.com or www.usps.com leaves your package for you and it is not at your delivery location, please contact either carrier to initiate an investigation into your package.
If you have contacted your carrier and initiated an investigation of package; then please call our office at 770.431.0557 so we may also assist you.
If you authorize UPS to deliver your package by either A) signing the back of a call sticker releasing the package to be delivered without signature this one time or B) by having a call sticker on file for automatic delivery without signature until revoked, Innovative Marketing and Design or Smyrna Slammers are not responsible for your package should it be stolen or removed from your delivery area. Please always sign for packages or have your package re-routed using either www.ups.com or www.usps.com which ever carrier is handling your package to a secure destination for delivery.
CAN I RETURN MY ORDER?
No. All sales are final on all printed materials, hard goods, promotional materials, and everything sold in the store, unless our team makes an error in printing or pulling the wrong item for shipment.
CAN I EXCHANGE AN APPAREL ITEM?
Unfortunately no, all items are created and made on demand. We do not warehouse, nor do we store promotional items. Please reference all size charts which are located on the item detail page below the main image. If you would please click on the size chart image, a larger graphic image will display and the size chart is fully visible for your use. Should you need a larger rendition of the size chart, please email orders@innovativemarketinganddesign.com and a team member will send you the size charts in a .pdf document.
WHAT CREDIT CARDS DO YOU ACCEPT?
Currently we accept Mastercard, Visa, Discover, and American Express.
IS THERE A TIME LIMIT TO REPORT AN ISSUE WITH MY ORDER?
Yes, we will allow the user/ordering party/customer 5 business days from receipt of the product to call and initiate a report of issue with a product. PLEASE REVIEW YOUR ENTIRE ORDER, EVERY CARD, EVERY PIECE, AND EVERY PRODUCT TO ENSURE THERE IS NO DEFECT OR DAMAGE IN YOUR PRODUCT. If a concern, question, or issue is not reported within 5 business days of receipt, we will not be held liable any further.
At this time, the following guidelines are also in place:
All sales are final on all printed materials, unless our team makes an error in printing or pulling the wrong item for shipment. A reprint will be shipped immediately if our firm has made a mistake.
All sales are final on hard goods and materials, unless our team makes an error in printing or pulling the wrong item for shipment. A replacement will be shipped immediately if our firm has made a mistake.